AAA Washington Roadside Service Driver Technician

AAA WASHINGTON FLEET TECHNICIAN

WHAT YOU’LL DO:

This role is responsible for responding to emergency service requests, identifying mechanical issues and providing applicable roadside assistance on member vehicles so that the member can get on their way. Services are provided through towing and light service vehicles.

This position is available at our fleet shops in both SoDo (South Downtown Seattle) and Renton.

WHO WE ARE: 

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we’ve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

WHY YOU’LL LOVE WORKING AT AAA WASHINGTON:

You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

APPLY HERE: https://jobs.dayforcehcm.com/en-US/aaawa/CANDIDATEPORTAL/jobs/30

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Responsible for providing emergency mechanical assistance on member vehicles, such as jump-starts, battery testing, selling and installation of batteries, tire changes, delivering gasoline, and lock-out services.
• Responsible for towing vehicles to specified location following correct safety and towing procedures.

• Be the “face” of AAAWA to our members who are stranded and in need of emergency roadside service.
• Provide customer service to members and other departments as needed.

• Advise manager of any vehicle or operational issues.
• Perform minor vehicle repairs on fleet vehicles.

• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
• Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values.

SUPERVISORY RESPONSIBILITIES:

• None

MINIMUM QUALIFICATIONS:

• High school diploma or GED
• Must be able to pass and maintain DOT physical requirements test

• Must successfully pass pre-employment, post-accident, and random drug screenings in accordance with company policy
• 3+ years’ work experience in automotive and/or customer service field

• 1+ years’ of demonstrated mechanical aptitude and mechanical reasoning
• Must be at least 21 years of age to meet company insurance and driver eligibility requirements.

PREFERRED QUALIFICATIONS:

• Education and training in batteries, vehicle lockouts, tire changing, and roadside safety

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid Washington State or Idaho State driver’s license
• Technical school certification preferred

KNOWLEDGE, SKILLS, ABILITIES:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to operate fleet vehicles, light service vehicles, passenger vehicles, and towing equipment, with both automatic and manual transmissions.

• Must have mechanical knowledge and the ability to understand and diagnose a variety of automotive systems.
• Competent in MS Office and navigating the internet.

• Ability to address multiple demands and competing priorities in a changing environment.
• Skilled at working independently; able to prioritize and complete assignments with minimal direction.

• Skilled in handling urgent situations professionally and willing to take extra measures when solving problems.
• Ability to establish and maintain cooperative working relationships.

SALARY:

Hiring Range: $25.30 - $30.35 per hour

Discretionary bonus based on company performance

BENEFITS WE OFFER:

Health insurance (medical, vision, dental and prescription drug)   
Up to 22 days of Paid Time Off (PTO) in the first year 
Ten paid holidays in addition to PTO 
401(k) with Employer Match   
Life, Short-Term Disability and Long-Term Disability insurance   
Flexible Spen