Automotive Service Advisor / Shop Assistant Manager (Base+Bonus+401k)

About Us:

We are a busy, highly-rated independent repair shop in Chicago known for honest work, a great reputation, and top-tier customer service. We keep our bays full, our technicians happy, and our workflow smooth. We are looking for a sharp, motivated Service Advisor / Writer to join our team immediately and run the front counter.

Why Work Here?

• Competitive Pay: Reliable base salary plus a transparent, highly rewarding commission structure based on gross sales.
• Modern Workflow: We use digital vehicle inspections (DVIs) and modern shop management software to streamline your job. No archaic paperwork.
• Great Culture: No dealership politics. We function as a close-knit team.

Responsibilities:

• Greet customers, listen to their vehicle concerns, and accurately document symptoms on repair orders.
• Act as the vital bridge between customers and technicians—translating technical diagnoses into clear, value-driven explanations.
• Build comprehensive, accurate repair estimates utilizing parts suppliers and labor guides.
• Prioritize and present service recommendations ethically, maximizing Hours Per Repair Order (HPRO).
• Maintain high customer satisfaction by providing clear updates on vehicle status and managing expectations.

Qualifications:

• Minimum 2+ years of experience as an automotive service advisor or service writer (independent shop or dealership experience required).
• Strong understanding of automotive components, basic mechanics, and routine maintenance schedules.
• Proven track record of meeting or exceeding sales goals while maintaining high customer satisfaction.
• Excellent phone etiquette and verbal/written communication skills.
• Experience with modern shop management systems (Shopmonkey, Tekmetric, Mitchell1) and DVI platforms (Shop-Ware, AutoVitals) is highly preferred.

-A valid driver's license.

HOW TO APPLY:

We are looking to interview and hire immediately. To apply, please reply to this posting with your resume and a brief summary of your automotive background. You can also text or call 708-945-9934 and ask for Sam to schedule an interview this week!

(Note: This is a front-counter customer service and management position. We are not hiring technicians/mechanics at this time.)