Automotive service Advisor/service writer

Service Writer / Service Advisor

M Diesel Services LLC — Vancouver, WA

Pay: $25.00–$45.00 per hour, depending on experience and skill
Employment Type: Full-time
Experience Level: Mid-level
Work Location: In person

Service Writer / Service Advisor – Built for Someone Who Takes Pride in Taking Care of Customers

M Diesel Services isn’t for everyone—and that’s intentional.

We’re a growing, family-owned diesel and automotive repair shop in the PNW, located in Vancouver, WA. Our owner has more than 18 years of real-world automotive and diesel experience and is in the shop every day, working alongside the team.

We’ve built our reputation by doing things the right way. We don’t cut corners, we don’t sell work customers don’t need, and we believe in treating customers and technicians with honesty and respect.

We’re looking for a Service Writer / Service Advisor who can be the bridge between our customers and technicians—someone who understands vehicles, communicates clearly, stays organized, and takes pride in providing an excellent customer experience.

What You’ll Notice Right Away

Owner is in the shop daily and works directly with the team
Small-shop environment with high standards
Honest, straightforward communication with customers
Technicians and service staff work together as a team
Every repair is treated with the same level of attention
We listen to our employees and continuously improve
Growing business with plans for a new shop already in motion
What We’re Looking For

We want someone who:

Has strong automotive knowledge and repair experience

Can communicate repair recommendations clearly to customers
Can accurately write estimates, repair orders, and invoices
Can communicate effectively with technicians
Understands diagnostic and mechanical repair processes
Can explain repairs and maintenance without using unnecessary technical jargon
Is comfortable discussing pricing and obtaining customer authorization
Can prioritize and manage multiple repair orders
Follows up with customers and keeps them informed throughout the repair
Takes responsibility and follows through
Is honest, dependable, and professional
Wants to continue learning and growing
Takes pride in customer service and quality work
Responsibilities
Greet customers and provide a professional, welcoming experience
Listen to customer concerns and accurately document vehicle symptoms
Perform initial vehicle information gathering and service write-ups
Communicate customer concerns to technicians
Review technician findings and recommendations
Build and present accurate estimates
Obtain customer authorization before additional work
Keep customers updated on repair progress, delays, and additional findings
Explain completed repairs and recommendations to customers
Schedule appointments and coordinate workflow with the shop
Maintain accurate repair orders and customer records
Help ensure vehicles are delivered on time and with the work properly documented
Build long-term customer relationships based on trust and honesty
Assist with parts and repair coordination when needed
What You Get
$25–$45 per hour, based on experience, knowledge, and performance
$60,000–$100,000+ annual income potential
Quarterly performance bonuses
Medical paid incentive
Paid ASE certifications and other relevant training
Paid training throughout the year
Work-life balance that actually means something
Employee discount on parts and repairs
Employee lunches
Tool incentives
Workwear provided
Heated shop in winter
Well-equipped shop with ongoing equipment and tool upgrades
Opportunity to grow with a rapidly expanding business

And yeah—we also take time to enjoy it:

Summer outings on the Columbia River

Boats, jet skis, and family-friendly events
Where We’re Going

We’re growing, with plans for a new shop already in motion.

We’re not just hiring for today—we’re building a team for the long run. If you want to work somewhere you can grow professionally, make a good living, build relationships with customers, and still have a life outside the shop, you’ll understand what we’re building.

Small shop. Big standards.

Application Questions

Do you have experience with domestic vehicles?
Do you have experience with European vehicles?
Do you have previous experience as a Service Writer, Service Advisor, or in an automotive repair environment?
Do you have experience using automotive shop management or estimating software?
Do you have strong customer service and communication skills?
Preferred Experience
5+ years of automotive repair or service-advisor experience preferred
Strong understanding of automotive related services
Experience commun