AUTOMOTIVE SHOP OPERATIONS MANAGER

Automotive Shop Operations Manager

Location: Lincoln, Nebraska

Job Type: Full-Time
Compensation: $75,000–$90,000 base salary + performance bonus
Target Total Compensation: $90,000–$115,000+

About the Position

We are a busy, established automotive repair shop doing approximately $2.4 million in annual sales with a team of 5 technicians and 2 service advisors.

We are looking for an experienced Automotive Shop Operations Manager to take ownership of the day-to-day operation of the business.

This is not simply a service advisor position. We need a leader who can manage people, workflow, customer experience and financial performance—and who enjoys being accountable for results.

The owner wants to step back from the daily firefighting and have a strong manager running the operation.

What You'll Be Responsible For

Run the day-to-day operations of the repair shop
Lead and hold accountable a team of 5 technicians and 2 service advisors
Manage the daily workflow from vehicle check-in through completion
Keep technicians productive and the shop operating efficiently
Manage scheduling, workflow and capacity
Coach and develop service advisors and technicians
Monitor and improve sales, gross profit and overall profitability
Track and manage key performance indicators (KPIs)
Handle customer escalations and difficult situations
Monitor comebacks, quality issues and customer satisfaction
Oversee parts and vendor relationships
Participate in hiring, training and employee performance management
Establish clear expectations and hold the team accountable
Conduct regular KPI and performance meetings
Help develop processes that allow the shop to grow without sacrificing quality
Keep the owner informed on performance, staffing and major issues
The KPIs You'll Own

We will establish clear targets and expect the manager to consistently monitor and improve:

Sales

Gross profit
Net operating profit
Average repair order
Labor hours sold
Technician productivity
Technician efficiency
Labor gross profit
Service advisor performance
Customer satisfaction
Comeback rate
Employee retention and attendance

You will have the authority and responsibility to manage the team toward these numbers.

The Ideal Candidate

We're looking for someone who:

Has previous automotive service or repair management experience
Has successfully managed technicians and service advisors
Understands how a profitable repair shop operates
Can read and understand a P&L
Is comfortable managing by numbers and KPIs
Is an excellent communicator
Can coach people while holding them accountable
Handles customer problems professionally
Is organized and decisive
Takes ownership instead of making excuses
Leads from the front and sets the standard for the team
Wants to build something rather than simply punch a clock

ASE certifications or technician experience are a plus, but leadership, management ability and business understanding are more important.

What We Offer
$75,000–$90,000 base salary, depending on experience
Performance-based bonus opportunity
Target total compensation of $90,000–$115,000+
Significant responsibility and autonomy
Opportunity to directly influence the success and profitability of the business
Established customer base and busy shop
A professional environment where good performance is recognized and rewarded
Who This Job Is NOT For

This position is not a good fit for someone who needs to be told what to do every day.

We're looking for someone who sees a problem, takes ownership and fixes it.

If you're tired of working in an environment where nobody is accountable, and you want the authority to actually run an operation and be rewarded for its success, we'd like to talk to you.

Apply

Please submit your resume along with a brief description of your automotive management experience, including the size of the team you've managed and the approximate sales volume you've been responsible for.

Confidential inquiries are welcome.