Commercial Aquatics Install + Repair Manager - Oahu, HI

Official Title: Professional Services Manager - Oahu, HI 

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES

The main role of the Professional Services Manager is to ensure client expectations are being met by closely managing both field technicians and channel partners. This role is responsible for performing service, repairs, and installations to fill any existing gaps in coverage. Additionally, the Professional Services Manager is to provide technical expertise, training, and support for existing and prospective clients. The daily role will be to manage, maintain, and grow sales and client relationships in the territory, alongside the Regional Account Manager, to create a more efficient and profitable territory. More duties may be applied as clients and VivoAquatics services and needs change. This role is based out of Oahu, HI, though travel to other islands will be necessary.

The ideal candidate resides in or around Honolulu, HI.

Key Responsibilities Include:

1. Managing a territory of existing and new business; maintaining and growing sales and client relationships in territory
2. Performing onsite visits with existing clients on a regular basis as agreed in their contracts, and supporting their needs including service, training, and communication
3. Onsite meetings with new clients for sales, assessments, and solutions
4. Train clients, channel partners, etc. on chemical feed systems and VivoPoint software
5. Provide technical support, repair and installation of VivoPoint chemical feed systems, including controllers, modems, feed devices, tubing, injectors, etc.
6. Provide technical support and perform installations, repairs, and maintenance on pumps, filters, heaters, etc., as needed when technician or channel partner is not available
7. Complete onsite assessment and provide information and worksheet data as requested
8. Take photo documentation of job sites, projects, and work completions as requested
9. Provide material and labor cost estimates for repairs and installations as requested
10. Record all service visit information on VivoPoint via entering manual readings, entering/updating service orders, and completing equipment profiles
11. Record detailed notes on all service visits in NetSuite
12. Communicate visits, repairs, and follow up information to supervisors in a timely manner
13. Expected to respond to emergency situations ASAP
14. Safety and PPE Management: Must wear appropriate PPE at all times and ensure technicians are trained and are wearing appropriate PPE at all times; complete stand up safety meetings monthly
15. Must communicate any needs for specialty tools, PPE, training, or support to supervisors immediately upon discovery of need
16. Oversight and management of Hawaii’s company vehicles, condition, and maintenance: vehicles must be kept clean and organized at all times and have appropriate services completed as necessary
17. Responsible for overseeing budget and spending in territory, while maintaining a positive profit margin at all times. Budget includes monitoring clients’ chemical spending, materials, equipment, parts, and labor
18. Communicate with billing department regarding job and project completions and parts used in a timely manner
19. Must be able to gather parts and equipment from supply houses and other locations as needed
20. Attend meetings, trainings, and company gatherings as needed
21. Responsible for thorough knowledge of management company policies and property community policies
22. Report to Regional Account Manager on a regular basis to discuss client issues and resolutions
23. Additionally duties may be assigned based on changes in client needs and in company needs and services offered

QUALIFICATIONS

• Excellent interpersonal communication skills and have strong customer service skills
• Must maintain the highest level of integrity and professionalism at all times: must maintain a professional appearance, and must have a friendly and professional attitude
• Must possess high organizational skills, be detail oriented, and possess exceptional time management skills
• Maintain a strong work ethic, be self-motivated, and have a high sense of responsibility
• Ability to work independently with little or no supervision and with a sense of urgency
• Strong computer skills in MS Office (Email, Word, Excel, Calendar), GSuite (Gmail, Google Sheets, Google Docs, Calendar), or similar.
• Strong knowledge of commercial water chemistry and balancing water chemistry
• Strong knowledge of various manufacturers’ circulation and filtration systems and chemical automation systems and chemical feed devices
• Exceptional knowledge of swimming pool regulations and codes