Copier / Printer Technician (Field Service) – Miami & Broward

BARLOP INC., a premier LANIER , BROTHER and SHARP premier dealer and the fastest growing independent dealer in South Florida, has an immediate opportunity for experienced full-time CERTIFIED field service Technicians for the LANIER/RICOH/BROTHER/SHARP lines. We are very excited to grow our team in the South Florida market and are looking for candidates with top-notch skills to focus on our Miami-Dade area.
Position Summary: The primary role a Field Service Technician is to facilitate service and repairs, maintenance, and training on MFP's/Printers/Scanners/Faxes to our customer base in a timely, courteous, and efficient manner.
Key Position Responsibilities: Must be able to manage and maintain a set territory of MFP's/Printers/Scanners/and Faxes. Have top-notch communication skills both with customers and coworkers. Also, must possess a high-level of trouble shooting skills and provide a superior level of customer service.
Responsibilities

• Perform on-site service, repair, and preventative maintenance of copiers, printers, and related office equipment from various OEMs (Original Equipment Manufacturers).
• Troubleshoot hardware issues using schematics, service manuals, and diagnostic tools to identify root causes quickly.
• Utilize hand tools and computer hardware knowledge to disassemble, repair, replace parts, and reassemble equipment accurately.
• Conduct software troubleshooting to resolve connectivity problems, print queue errors, or firmware issues affecting device performance.
• Interpret electrical schematics and mechanical diagrams to facilitate precise repairs and adjustments.
• Maintain detailed service reports, logs of repairs performed, parts used, and time spent on each job for accountability and tracking purposes.
• Communicate effectively with customers regarding repair status, preventive maintenance recommendations, and troubleshooting procedures related to network connectivity or device configuration.

Requirements

• Proven experience as a service technician specializing in copier or multifunction printer repair from brands such as Ricoh, Lanier, Brother, or Sharp.
• Strong mechanical knowledge combined with familiarity with computer networking concepts including IP configuration and troubleshooting networked devices.
• Ability to read schematics, electrical diagrams, and service manuals accurately.
• Proficiency in using hand tools for equipment repair and maintenance tasks.
• Experience with software troubleshooting related to copier firmware or embedded systems.
• Knowledge of computer hardware components relevant to office equipment diagnostics.
• Excellent problem-solving skills with the ability to work independently in the field under minimal supervision.
• Valid driver’s license with a clean driving record; willingness to travel locally for on-site service calls. Join us as a Certified Copier Field Service Technician and become a vital part of a team dedicated to delivering top-tier service through technical expertise and proactive solutions!
• Must have at least 2 years copier/printer experience
• Good mechanical and electrical aptitude
• Outstanding customer service skills
• Troubleshoot/diagnose digital MFP's/printer problems
• Ability to utilize and understand service manuals and parts manuals
• Maintain a high level of integrity and professionalism.
• Drive to and from customer locations and have reliable transportation
• Good organizational skills and self-motivator
• Good follow up skill
• Professional appearance and clean hygiene
• Have the ability to work under stress and pressure and meet deadlines
• Able to work overtime if required
• Have the desire to be part of a winning team

Must have clean driving record as well as valid driver’s license
Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person
Pay: $17.00 - $22.00 per hour