General Manager - Construction - On-site

GENERAL MANAGER

LARA BSG is seeking a General Manager for a Confidential Client

Client Confidential Client

Reports To Chief Operating Officer

POSITION SUMMARY

The General Manager leads the Client branch and owns its operational performance, profitability, and growth. The role directs daily operations across mitigation, restoration, reconstruction, and contents; drives sales results and customer satisfaction; develops the branch leadership bench; and delivers the financial plan. The General Manager is accountable for upholding the Client's service standards while translating company strategy into results at the branch level.
KEY RESPONSIBILITIES
Operational Leadership

• Direct all branch operations - mitigation, restoration, reconstruction, contents, and support functions.
• Deliver every project safely, on schedule, and on budget.
• Enforce compliance with Client standards, OSHA requirements, industry regulations, and company policy.
• Build operational systems that raise productivity, workmanship quality, and customer satisfaction.
• Track branch performance against defined KPIs and act on what the numbers show.

Financial Management

• Own the branch P&L and deliver budgeted revenue, margin, and net profit.
• Build annual budgets, forecasts, and operating plans.
• Review monthly financials and correct variances before they compound.
• Control labor, equipment, and overhead costs through disciplined resource allocation.
• Ensure job costing, invoicing, collections, and reporting are accurate and timely.

Team Leadership and Development

• Recruit, coach, and develop managers and frontline team members.
• Set clear performance expectations and hold the team accountable to them.
• Conduct performance reviews and build individual development plans.
• Cultivate a culture grounded in teamwork, safety, and customer service.
• Maintain an active succession plan for every key role in the branch.

Sales and Business Development

• Partner with sales and marketing to hit revenue and growth targets.
• Strengthen relationships with customers, insurance professionals, property managers, and community partners.
• Identify market opportunities and pursue them with a defined plan to grow share.
• Support key account management and business development activity in the territory.

Customer Experience

• Resolve escalated customer concerns quickly and directly.
• Monitor satisfaction scores, online reviews, and service quality metrics.
• Hold the branch to a standard of responsiveness, professionalism, and follow-through.
• Protect and build the branch's reputation as the premier restoration provider in its market.

Strategic Execution

• Work with the COO and executive team to advance company objectives.
• Translate company goals into branch action plans with clear owners, deadlines, and measures.
• Lead process improvement and change initiatives through to full adoption.
• Report operational and financial performance to executive leadership.

QUALIFICATIONS
Education and Experience

• Bachelor's degree in business administration, management, construction management, or a related field preferred.
• Five to seven years of progressive leadership experience in restoration, construction, facilities services, home services, or a comparable industry.
• Proven record of P&L ownership and measurable operational results.
• Experience leading cross-functional teams and developing managers.
• Working knowledge of property restoration, mitigation, reconstruction, insurance claims, and disaster recovery preferred.

Knowledge, Skills, and Abilities

• Leadership presence and a track record of building durable teams.
• Financial acumen - reads a P&L and knows which levers to pull.
• Clear communicator and capable negotiator with customers, carriers, and staff.
• Decisive problem solver under time pressure.
• Comfort with operational and financial data, and the judgment to act on it.
• Proficiency with CRM, ERP, estimating software, and Microsoft Office.
• Thrives in a fast-paced, service-driven environment.

KEY PERFORMANCE INDICATORS

• Revenue growth • Collections and accounts receivable
• Gross margin performance • Employee retention and engagement
• Net profitability • Safety performance and compliance
• Customer satisfaction scores • Market share growth
• Job cycle times • Project quality metrics

LEADERSHIP COMPETENCIES

• Strategic thinking • Customer focus
• Accountability • Results orientation
• Operational excellence • Communication and influence
• Financial stewardship • Problem solving
• Talent