HVAC Support Tech - (HVAC knowlege required)

Job description: Technical Support Specialist I (Commercial HVAC)
Compensation: $50,000.00 - $60,000.00 per year
Location: Orlando, FL
Schedule: Full-Time | Monday-Friday | Day Shift
Travel: Approximately 20-40% (after training and ramp up, company truck provided)
***Entry level HVAC knowledge required

What You’ll Do
· Provide technical phone support to customers, contractors, and service technicians on commercial and industrial HVAC equipment.
· Troubleshoot equipment, controls, refrigeration systems, and installation issues.
· Assist customers with maintenance, repair, warranty, and replacement parts questions.
· Perform equipment start-ups and installation supervision at customer sites when required.
· Complete field warranty service and repair work as needed.
· Train customers, representatives, and internal team members on proper operation, maintenance, and troubleshooting of equipment.
· Work closely with Engineering, Customer Service, Manufacturing, Applications Engineering, and Quality teams to resolve technical issues and improve customer satisfaction.
· Document service activities and technical findings clearly and accurately.
· Perform additional duties as assigned.

What We’re Looking For
· Associate degree in Electronics, HVAC Technology, Mechanical Technology, or a related technical field OR
· 3+ years of commercial HVAC, refrigeration, controls, or technical service experience.
· Strong troubleshooting skills with commercial or industrial HVAC systems.
· Understanding of the refrigeration cycle, heating, cooling, and controls.

· Experience using diagnostic equipment such as:
o Volt meters
o Amp clamps
o Thermometers
o Psychrometers

· Ability to braze refrigeration joints.
· Ability to read wiring diagrams, technical drawings, installation manuals, and service documentation.
· Strong written and verbal communication skills.
· Comfortable working directly with customers in both phone and field environments.
· Proficiency with Microsoft Word and Excel. AutoCAD experience is a plus.

Why Addison:

Join a Growing Industry Leader
Our client is a leading commercial HVAC enterprise seeking a Technical Support Specialist I to join our Technical Services team at their state-of-the-art Orlando manufacturing facility.
If you have a background in commercial HVAC, refrigeration, controls, or field service and enjoy solving technical challenges while helping customers succeed, we’d love to hear from you.
This role combines technical troubleshooting, customer support, field service, and hands-on equipment start-ups, making it an excellent opportunity for someone who enjoys both office and field work.

At this company, people build careers—not just jobs. Many of our employees have been with us for years because we invest in our people, promote from within, and provide a collaborative, team-oriented culture where your contributions make an impact every day.

Benefits Include:
· Medical, Dental (company pays up to 80%) & Vision Insurance beginning on Day One
· Company-paid Life Insurance
· Company-paid Short-Term Disability
· 401(k) with Company Match
· 11 Paid Holidays
· 40 hrs PTO first 6 months, 70 hours additional at 1 year
· Birthday Paid Off
· Employee appreciation events
· Career growth opportunities
· Modern, climate-controlled manufacturing facility

Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

If you’re passionate about solving technical problems, supporting customers, and working with an experienced team in the commercial HVAC industry, we encourage you to apply today. To get ahead, please send your resume and contact information to ersboca@gmail.com, or text 561-479-7941 for immediate consideration!