Independent Broadband Technician (DELCO)

Independent Technician Role

What you’ll do (Scope of Work)
· Perform residential broadband installations, upgrades, and service changes

· Troubleshoot and repair customer connectivity issues (no/slow internet, intermittent service, Wi-Fi performance, signal loss)

· Install, replace, and activate customer premises equipment (CPE): modems, gateways, ONTs, routers, set-top equipment (as applicable)

· Run and terminate coax and/or Ethernet as required; install wall plates, connectors, splitters, grounding/bonding to spec

· Test and verify service performance using approved meters/apps (signal levels, ingress/egress, throughput, latency)

· Configure and validate in-home Wi-Fi (SSID setup, passwording, device connectivity, basic mesh/extender setup)

· Educate customers on equipment placement, basic troubleshooting, and best practices (without overpromising)

· Maintain clean, code-compliant workmanship (proper routing, stapling/fastening, drip loops, weatherproofing, labeling)

· Follow all safety requirements and site rules; complete required checklists and documentation

· Document each job accurately: work performed, materials used, test results, photos (when required), and customer sign-off

· Communicate proactively with dispatch/field support on delays, access issues, or escalations

Required skills & experience
· Proven experience performing residential broadband installs and service calls (cable, fiber, or fixed wireless)

· Strong troubleshooting ability across the full path: drop to demarc to in-home network

· Working knowledge of:

o RF fundamentals (for coax): signal levels, SNR/MER, ingress/egress, splitters/amplifiers

o Fiber fundamentals (if applicable): basic FTTH concepts, ONT placement, light-level awareness

o Home networking: Ethernet, Wi-Fi standards, basic router configuration, IP/DHCP basics

· Ability to read work orders, follow install standards, and meet quality metrics

· Customer-facing communication skills (calm, clear, professional)

· Comfortable working in residential environments: attics, crawlspaces, ladders, tight spaces, varying weather

Tools, equipment & requirements (1099)
· Valid driver’s license and reliable vehicle

· Smartphone capable of running required apps and capturing photos

· Standard technician toolset appropriate to the work type (examples):

o Hand tools, drill/bits, fish tape/rods, ladder(s)

o Coax tools: compression tools, strippers, connectors, toner (as needed)

o Test equipment appropriate to the network (signal meter/DSAM or equivalent when required)

· Ability to pass any client-required background check and/or drug screening (when required)

· Ability to maintain required insurance and compliance documentation as a 1099 contractor (details provided during onboarding)