Install Technician (Travel Required)

Job Description

Job Title: Install Technician Positions Supervised: 0
Dept. / Division: Service FLSA Class: Non-Exempt
Years of Experience: 0-3 Years Status: Full Time
Location: Wheat Ridge, CO– Travel Required
Industry: Public Safety – Fire Service Communications

Westnet, LLC is a technology centered company that provides state-of-the-art dispatch and alerting systems to 911 Centers and Fire Departments who serve civilian, industrial and Department of Defense communities. We are looking for a high-energy, customer-focused Install Technician to join our installation team. The ideal candidate must be driven, detail oriented, and possess excellent technical field skills.

The identification of Duties and Responsibilities does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position.

Essential Duties and Responsibilities:

• Install, maintain, and repair low voltage systems of fire station alerting equipment.
• Establishes voice and data networks by running, pulling, terminating, and splicing cables
• Use test equipment for various maintenance installation activities.
• Verifies service by testing circuits, equipment, and alarms; and identifying, correcting, or escalating problems.
• Clears trouble by cleaning, adjusting, or replacing equipment; or by computer input commands; repairs faulty wiring.
• Dispatched to work at various locations and will be required to drive company vehicle to locations.
• Work closely with project managers and other team members to ensure projects are completed on time and within budget.
• Read blueprints to determine how to best install the components and wiring
• Document installation and service activities accurately, maintaining comprehensive records for future reference.
• Maintains network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation.
• Maintains customer rapport by listening to and resolving concerns and answering questions.
• Maintains safe work environment by following codes, standards, and legal regulations.
• Keeps supplies ready by inventorying stock, placing orders, and verifying receipts.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

Requirements:

• High school diploma or equivalent.
• Basic understanding of electrical systems and low voltage technology
• Knowledge of wiring, circuit design, and installation techniques
• Ability to work independently and as part of a team
• Scissor/Aerial lift certification is a plus
• Valid Driver’s license required
• Ability to work under pressure to meet deadlines or to restore service outages
• Travel required (in Colorado and out of state travel)

Knowledge/Skills/Abilities:
General: Strong telephone skills, strong verbal communication, Strong administrative and organizational skills and very strong attention to detail. Needs to be flexible and able to work with deadlines, positive and energetic. Professional, Customer Focus, Handles Pressure, organized.

Communication: Strong written and oral skills especially in the English language. Must have strong interpersonal communication skills and strong personal skills. Strong Telephone Skills, Verbal Communication Skills. (e.g. accountability, friendly)

Teamwork/Team Player Skills: Strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times. Thrive in a team environment and work well with others. Enjoy working as a team member as well as independently. Someone that can display being a team leader in addition to be a team player.

Computer: Ability to type. Proficiently use Microsoft Office applications as well as other industry-specific technology tools used within the organization. Specific programs used are Microsoft Word, Excel, Outlook, and CRM.

Physical and Environmental Elements:

Physical Demands: The employee must be able to sit continuously for over 1/3 of the normal work shift while performing computer-based and managerial tasks. Standing, walking, and reaching with hands and arms may be required for at least 1/3 to 2/3 of the work shift, particularly during site visits and field inspections. Frequent use of hands and fingers for typing, writing, and handling technical equipment is required for over 2/3 of the normal work shift.

The employee must have the ability to stoop, kneel, crouch, and crawl for up to 2/3 of the normal work shift when accessing telecommunications equipment, inspecting infrastructure, or