Lead Appliance Service Technician

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The CSC ServiceWorks Story:

CSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the United States and Canada. With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers annually through our pay technology platforms, technology-enabled services, and trusted client partnerships.

Our team of 2,300+ professionals supports a wide range of industries, from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment, innovative technology, and responsive service.

At CSC, we’re in the business of making things work, connecting people with technology while empowering communities, clients, and team members to thrive. Our values of trust, respect, and integrity guide everything we do, and our focus on community impact keeps us grounded in purpose-driven innovation.

Overview:

Lead Appliance Service Technician Monday - Friday

As a CSC Lead Appliance Service Technician, you’re the go-to expert for complex mechanical and payment-technology issues across multiple laundry equipment brands. You’ll repair and install equipment, configure payment systems, and ensure facilities are safe, compliant, and customer-ready. In this lead role, you’ll mentor technicians, survey locations for upgrades, optimize vend settings, audit parts inventory, maintain a company vehicle, and build strong relationships with property contacts while supporting field leadership on performance improvements.

Key Job Responsibilities:

• Troubleshoot mechanical repairs to company-owned rented, and/or leased equipment.  Repair and clean equipment as needed.
• Install and repair most technologies.  Identify and report when technology upgrades need to occur.
• Teach others to resolve payment technology issues.  Use back-office applications to configure payment systems.
• Ensure proper room/location condition.  Report major issues that impact security, lighting, safety and/or operational issues limiting the use of equipment.  Identify ways to upgrade appearance; maintain proper signage.
• Act as a resource for field leadership to survey locations and provide recommendations.
• Recommend room/machine adjustments to increase revenue performance based on observable room usage patterns.
• Audit inventory levels of other technicians and recommend improvements.  Execute regular parts replenishment based on guidelines and knowledge of route.
• Educate other technicians to recognize signals that make a vend increase feasible.  Execute vend increases.  Suggest vend increases to service/sales based on observations of the property.
• Maintain assigned company vehicle.
• Promote customer satisfaction with manager/customer.  Check in/out with property contact(s) on service calls.
• Take personal ownership of each laundry room. Build personal relationship with clients as needed.  Influence decisions at the property.
• Inform sales/branch of new property contact information or changes at the property.
• Teach technicians to evaluate room capacity.  Identify opportunities to right size a room. Recommend changes based on key metrics (cycles, income per machine, repair, costs, etc.).
• Respond to customer inquiries.
• Other duties assigned.

Benefits & Perks:

• Work Life Balance!
• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance 
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more! 
• Education Reimbursement Program
• Paid employee Referral program

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.

What we’re looking for: Required Education & Experience:• High School Diploma or equivalent; or 5-7 years related experience and/or training; or equivalent combination of education and experience• Strong mechanical aptitude; professional experience with mechanical repair/maintenance is preferred but not required• Knowledge of and experience with liquid propane and natural gas is preferred Required Knowledge, Skills, and Abilities:• Ability to mentor and train other technicians• Expert at servicing common mechanical problems and ability to address more complicated service issues• Ability to independently solve new/advanced system issues• Confident to work on own with proper support• Follow