Lead Automotive Equipment Service Technician

Lead Automotive Equipment Service Technician

Company: Zia Equipment
Albuquerque, NM (Travel Required)
Employment Type: Full-Time | Salaried
Pay Range: $55,000–$65,000 annually (DOE)

About Zia Equipment

Zia Equipment is a family-owned and operated mobile automotive equipment service company based in Albuquerque, New Mexico. We specialize in the service, repair, inspection, sales, and installation of automotive shop equipment, including vehicle lifts, alignment systems, tire machines, wheel balancers, air/oil systems, and other automotive service equipment. We are known for exceptional customer service, high-quality workmanship, and strong customer relationships built on honesty, integrity, and professionalism. We proudly serve customers throughout New Mexico, southern Colorado, and eastern Arizona. As a growing company, we are looking for team members who want more than just a job — individuals who want to take ownership, contribute to our success, and grow with the company.

Position Overview

We are seeking an experienced Lead Automotive Equipment Service Technician to lead one of our mobile service crews while helping support and improve the daily operations of our field service department. This is a hands-on leadership position responsible for performing advanced equipment service work while leading a two-person mobile crew, mentoring technicians, maintaining quality standards, and ensuring customers receive exceptional service. The ideal candidate is an experienced technician who enjoys solving problems, leading by example, developing team members, communicating with customers, and taking ownership of projects while working closely with the entire Zia Equipment team.

This position will serve as a key member of our team and will play an important role in maintaining the quality, professionalism, and reputation that Zia Equipment is built on.

Responsibilities

Field Service & Technical Responsibilities
 Lead and perform mobile installation, repair, maintenance, and troubleshooting of automotive shop equipment
 Diagnose mechanical, hydraulic, electrical, and equipment-related issues
 Perform vehicle lift inspections and safety evaluations
 Complete repairs and installations according to manufacturer specifications and company standards
 Assist with complex troubleshooting and technical issues
 Complete accurate service documentation, inspection reports, and repair recommendations
 Crew Leadership & Team Development
 Lead and work alongside in a two-person mobile service crew
 Train, mentor, and develop entry-level technicians
 Lead by example through safe work practices, professionalism, and quality workmanship
 Ensure daily tasks, checklists, and job responsibilities are completed accurately and efficiently
 Help maintain consistency and quality standards across all service crews
 Provide guidance and support to improve technician performance and development
 Customer Relations & Business Representation
 Serve as a professional representative of Zia Equipment at customer locations
 Communicate clearly with customers regarding equipment issues, repairs, recommendations, and completed work
 Build and maintain strong customer relationships through honesty, professionalism, and reliability
 Assist with preparing repair recommendations, estimates, and service documentation
 Ensure customers receive a positive experience from initial contact through job completion
 Company Operations & Service Department Support
 Help oversee daily activities and workflow of the mobile service department
 Assist with coordinating schedules, priorities, and service responsibilities
 Ensure company vehicles, tools, and equipment are clean, organized, and properly maintained
 Assist with inventory coordination and parts management
 Ensure service crews complete required documentation, checklists, and daily responsibilities
 Support continuous improvement of service processes and procedures

Qualifications
 3+ years of experience in mechanical, industrial, automotive, heavy equipment, or related technical service fields preferred
 Experience with automotive shop equipment, vehicle lifts, hydraulic systems, or similar equipment strongly preferred
 Strong mechanical, electrical, hydraulic, and troubleshooting skills
 Leadership, mentoring, or crew lead experience preferred
 Strong attention to detail and commitment to quality workmanship
 Excellent communication and customer service skills
 Ability to lead a team while maintaining a positive, professional work environment
 Valid driver’s license and clean driving record
 Ability to travel throughout New Mexico, southern Colorado, and eastern Arizona
 Comfortable working at heights up to 25 feet
 Ability to perform physical wo