Maintenance Manager

Service Manager Job Description

Reports to: Community Manager

Standards: It is the policy of IRT Management, LLC that our professional and ethical standards are
maintained at all times. Your individual success and our success as a business is directly related to the
overall performance of our associates and the quality of the service they provide. We expect every
interaction with co-workers, prospects, residents, and vendors to be professional, constructive, and
supportive at all times.

Summary: Our Service Manager will assign and execute work orders, and professionally maintain the
overall functionality and curb appeal at our community(s). In addition, implement and assure adherence
to programs, policies, and procedures. Under the direction of the Community Manager, the Service
Manager will assist in overseeing and training the service team.

Duties include, but are not limited to:

• Perform and/or assign all maintenance requests.
• Assist the Community Manager to coordinate all contract work and inspect it prior to approving

payment.
• Complete and/or assure all timely completion of service requests while notifying Management
of any delays, part issues/concerns, or work order discrepancies/inaccuracies.

• Adhere to companies purchasing order approval process.
• Maintain and assure immaculate curb appeal and a clean and orderly shop/work area, and all

community amenities.

• Perform community preventative maintenance and assist in community inspections.
• Perform and/or assign general appliance moves/repairs, carpet repairs, minor A/C, electrical

repairs, carpentry/drywall work, painting, and plumbing repairs.

• Perform and/or assign appliance installations and electrical repairs.
• Perform and/or assign installations, repairs, and re-key door locks.
• Assist the service team in maintaining a clean and orderly maintenance shop/work areas.
• Perform all tasks associated with the apartment “make ready” process.
• As required, enter and/or provide updates to service call related software systems.
• Document and communicate with Management in a timely basis while notifying any delays,

part issues/concerns, or work order discrepancies/inaccuracies.
• Assist with budget adherence through cost and time saving suggestions regarding maintenance
operations, inventory control, and ordering of supplies with proper authorization.

• Ensure that other staff members are well trained and that safety guidelines are followed.
• Coordinate and conduct staff safety meetings and or any training that may be required.
• Report any damage or safety hazards immediately to Management.
• Participate in company training classes/courses and meetings as required.
• Perform all functions following OSHA standards, while utilizing IRT’s PPE guidelines, safety

procedures and protocols located within our Standard Operating Procedures (SOP).

• Willing to perform similar work at nearby communities.
• Perform all related service duties assigned by Management.

Requirements include but are not limited to:
• Previous experience assigning and performing property maintenance or equivalent
maintenance responsibilities.
• The ability to frequently lift and carry up to 45 lbs., occasionally lift and carry up to 80 lbs., push
and pull appliance dolly up to 200 lbs., move objects from one floor to another, frequently
bend/stoop, twist, climb stairs/ladders, kneel, maintain balance, reach above shoulder height,
walk, have a normal or corrected range of vision, hearing and communication skills.

• Ability to communicate both verbally and in writing, including email.
• Possess and maintain EPA Certification I & II and any other certifications required by law or by

the company.

• Possess and maintain CPO Certification.
• Must have or be willing to obtain CAMT Certification or equivalent.
• Ability to work any of the seven days of the week throughout the calendar year.
• Ability to work weekends and after hours/weekends on call.
• Workday and workweek schedule may be subject to change, with appropriate notice, at any

time.
• Must possess a mode of communication where you can be contacted after hours or in case of
emergency.

• Must possess working knowledge of Fair Housing laws, rules, and regulations.
• Complete on-going company education requirements as requested.
• Must have a valid Driver’s License and dependable transportation.
• Must be able to operate motor vehicles, including company golf cart.
• Required travel, locally or out of state, up to 10%.

• Attend a multi-day, out of state training within 2