Job Summary

The Maintenance Supervisor oversees the overall appearance and maintenance of our apartment communities. This role is responsible for supervising and motivating a diverse maintenance team, ensuring timely repairs, and maintaining compliance with safety standards. The position requires independent decision-making, especially during after-hours emergencies, and plays a critical role in resident satisfaction and property preservation.

Reports to: Property Manager

Key Responsibilities Include

(but are not limited to)

Property Maintenance

• Perform, schedule, and supervise maintenance repairs throughout the property.

• Schedule, monitor, and conduct preventative maintenance.

• Maintain a flexible, available schedule to respond to and resolve after-hours and weekend emergency maintenance and custodial requirements.

Operations

• Use Yardi (or similar) property management software to manage open service repair requests.

• Create and manage a budget while maintaining an accurate inventory of maintenance items.

• Ensure that policies and procedures as well as safety and compliance expectations are met.

Team Management & Customer Service

• Lead, motivate, and develop a successful, inclusive, and diverse property maintenance team.

• Provide timely and constructive performance feedback and light mediation.

• Deliver outstanding customer service to all residents.

Compliance & Safety

• Ensure adherence to OSHA standards and company safety protocols.

• Maintain certifications and ensure team compliance with environmental and pool safety regulations.

Vendor & Inventory Management

• Coordinate with vendors for specialized repairs and services.

• Maintain accurate inventory of tools, equipment, and supplies.

Qualifications

Education & Certifications

• High school diploma or equivalent required.

• HVAC-EPA (Type II) or EPA Universal certification is required.

• Certified Pool Operator (CPO) certification strongly preferred; must obtain within 90 days of hire.

• A valid driver's license is required.

Experience

• Three or more years hands-on apartment or building maintenance experience required.

• Supervisory experience required.

• Experience with Yardi or other property management accounting software.

Skills & Competencies

• Strong knowledge of plumbing, electrical, HVAC, carpentry, and appliance repair.

• Budget management and cost control.

• Leadership and team development.

• Customer service and conflict resolution.

• Time management and prioritization.

• Safety and compliance awareness.

• Problem-solving and decision-making.

• Vendor coordination and negotiation.

• Computer literacy (Microsoft Outlook, Word, Excel).

• Communication skills (verbal and written).

• Adaptability and flexibility.

• Preventative maintenance planning.

• Inventory management.

• Emergency response capability.

• Technical troubleshooting.

Key Success / Performance Indicators

• Resident satisfaction scores.

• Timely completion of service requests.

• Preventative maintenance compliance.

• Budget adherence and cost efficiency.

• Team performance and retention.

Exempt Status

• Non-exempt (hourly)

Physical Requirements

For an 8-hour day

Never = 0% | Occasional = 133% | Frequent = 3466% | Constant = 67100%

• Travel Requirements: Occasional

• Lift/Carry 12 lbs. or less: Frequent

• Lift/Carry 1325 lbs.: Frequent

• Lift/Carry 2640 lbs.: Occasional

• Lift/Carry 41100 lbs.: Occasional

• Push/Pull 12 lbs. or less: Frequent

• Push/Pull 1325 lbs.: Frequent

• Push/Pull 2640 lbs.: Occasional

• Push/Pull 41100 lbs.: Occasional

• Type/Keypunch: Occasional

• Sit: Occasional

• Stand/Walk: Frequent

• Bend: Frequent

• Squat/Kneel: Frequent

• Twist/Turn: Frequent

• Crawl: Occasional

• Climb: Occasional

• Reach Up: Frequent

• Reach Out: Frequent

• Use of Hands: Constant

• Drive: Occasional

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