Residential HVAC Service Manager

Residential HVAC Service Manager (Seattle / King County)

Base Pay: $105,000–$130,000 (DOE) + performance bonus
Location: Seattle, WA (office-based leadership role with regular field ride-alongs)

Locally owned and operated HVAC Company is hiring a proven residential HVAC service leader to run and grow our service department. This is a hands-on leadership role focused on coaching technicians, driving operational consistency, improving customer experience, and owning the operating rhythm that delivers strong financial and quality outcomes.

What you’ll own

• Department performance: revenue, gross margin, average ticket, efficiency, and service quality
• Technician development: coaching, ride-alongs, skill progression, and training cadence
• Execution system: daily/weekly KPI rhythm, scorecards, and accountability
• Customer experience: clear communication standards, fewer callbacks, and consistent outcomes
• Operational discipline: clean workflows, accurate documentation, and follow-through across the team

What success looks like (first 90 days)

• Learn our workflows, team, and standards; establish a consistent coaching cadence
• Implement a clear weekly operating rhythm (KPIs, dispatch-to-field execution, capacity, and quality)
• Identify the top bottlenecks and implement fixes that stick (not “hero solutions”)

Key responsibilities

• Lead day-to-day residential service operations and department execution
• Track and act on KPIs (ticket, margin, callbacks, membership performance, efficiency, conversion)
• Coach technicians using a consistent framework (communication, diagnostics, recommendations, documentation)
• Partner with dispatch/office leadership to improve booking quality, handoffs, and capacity utilization
• Improve training structure: onboarding, ongoing development, and standards reinforcement
• Maintain pricing discipline and profitability in coordination with company leadership
• Recruit and retain top talent; build a performance culture with clear standards and accountability

Qualifications

• 5+ years in residential HVAC service with leadership responsibility (service manager, field supervisor, lead with management scope, etc.)
• Strong service operations capability: capacity planning, KPI management, coaching, and quality control
• Comfort with modern operating systems and reporting (ServiceTitan experience strongly preferred)
• Clear communicator who can coach effectively and hold accountability while building trust
• Valid driver’s license: ability to do ride-alongs and occasional field support as needed

Compensation

• Base Pay: $105,000–$130,000 per year (DOE)
• Performance Bonus: $0–$50,000+ annually, based on company net profit and performance

o Eligibility begins at 8% company net profit; payouts increase as net profit and performance improve

Benefits

• Medical, dental, and vision insurance
• Company-paid life insurance
• Paid time off and paid holidays
• 401(k) with company match

How to apply
To apply, please reply to this ad with your resume and a short note covering:
1. The size of the team you’ve led
2. The KPIs you’ve owned and the results you drove
3. Why you’re interested in leading a high-performance residential service department in Seattle

We are an equal opportunity employer.