Sales Associate-Tony Honda Kona

Job Summary:

Sales Associates sell New and Used vehicles, while maintaining acceptable standards of guest satisfaction, sales volume, and gross profit. Sales Associates are responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”. 

Essential Job Responsibilities:

-Meet or exceed the dealership's monthly minimum standard for sales volume.
-Greet and assist every guest or find someone who can.
-Assist guests and ask about their wants and needs in selecting the best vehicle for them.
-Describe each vehicle’s features, value, and performance, including available options.
-Offer test drives to every guest and follow dealership protocol regarding proper identification, etc. in advance of test drive.
-Properly complete vehicle transactions and process associated documents according to dealership guidelines.
-Do a quality delivery of every vehicle to reinforce guest’s purchase decision and satisfaction.
-Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all guest’s expectations are met. 
-Build repeat and referral business by following up with every guest to ensure their needs have been met.
-Stay up to date on all manufacturer’s products and sales training requirements.
-Attending all sales and training meetings as scheduled by management.
-Work with management to create reasonable sales performance goals with monthly income targets and develop strategies to achieve them.
-Handle guest concerns/complaints and resolve as necessary while maintaining guest satisfaction.

Additional Responsibilities: Adhere to the Tony Group Standards

SMILE: be positive and respectful to everyone

GREET: greet everyone within five feet
HELP: help every guest or find someone who can
THANK: remember to always thank the guest
GOLD: Go for the Gold (Grand Opening Look, Daily)

Required Skills/Abilities:

Excellent verbal and written communication skills.

Excellent interpersonal and customer handling skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function effectively in a high-paced and at times, stressful environment.
Proficient with Microsoft Office Suite or related software.

Education and Experience:

High school diploma or equivalent

Valid Driver’s License and clean traffic abstract

Physical Requirements:

Prolonged periods of standing, sitting, and working on a computer.
Must be able to lift up to 25 pounds at times.