Service Pool Technician (Pool Maintenance) Part Time / Full Time

POSITION SUMMARY:

The position reports to the General Manager and provides pool maintenance to customers in the field.

POSITION QUALIFICATIONS/REQUIREMENTS:

High school diploma or general educational degree (GED). Plumbing, electrical and mechanical experience preferred. This position requires a mechanically inclined individual who is willing to work in the field at client's homes based on leads received. The position requires the work be completed to a high standard, and to the customer’s satisfaction. Follow-up visits may be required. Excellent customer service skills required.

We are looking for someone that is interested in working on a commission basis (per job) and at least 20 hours per week.

ESSENTIAL FUNCTIONS OF POSITION (TECHNICIAN):

• To perform this job successfully, the associate must be able to perform each essential duty satisfactorily and go above and beyond to meet customer expectations.
• Troubleshooting of swimming pool equipment such as motors, filters, pumps, lights, salt systems, automation systems, and plumbing repairs, etc.
• Daily workload varies with season, usually between 2 to 5 work orders per day.
• Customer service of job assigned is #1 responsibility!!
• Monitor and control individual parts inventory.
• Complete paperwork relevant to repairs.
• Maintain pool repair profitability by pricing accurately using store pricing sheet.
• Schedule appointments and confirm time and date with customer (punctuality is critical).
• Technician will be able to use a store employee to assist in delivering pool heaters when installation is required but must be scheduled in advance.

GENERAL RESPONSBILITIES:

• Arrive on time and be ready to work at 9:00 am sharp.
• Wear appropriate Pinch a Penny uniform.
• Clean background check and driving record
• Maintain professionalism at all times
• Use of company van will be provided.

TECHNICIAN KEY RESPONSIBILITIES:

• Review service appointments and begin organizing appointments each morning.
• Call new customers or follow-up with customers regarding service calls.
• Set up all appointments between 10:00 am and 5:00 pm for all customers on appointment scheduling app.
• Use store pricing procedures guide to charge customers for completed jobs.
• Official new equipment quotes are to be provided for free.
• Prepare work orders for any inventory taken out of the store.
• Collect payment once job is completed on-site.
• Use Square Chip reader to collect payment at customers residence
• Customers feedback is provided after each service call to assess customer service levels and completion of work.

TECHNICIAN RESPONSIBILITIES ON FIELD SERVICE CALLS:

• Must be professional and wear pinch a penny uniform when at a customer’s house
• Must make appointments and be on-time for all appointments
• Must call potential customers within 24 to 48 hours – no exception
• If a customer calls within 30 days of installation or repair with an issue the mechanic must return to the house and correct the problem at no charge
• Must never appear at a customer’s house unannounced without the permission of the owner
• Must inform customer of price estimates including service call rate before going to the house
• Must collect payments for all service call visits even if no work was performed
• Must arrange and collect payment after job is complete (same day)