Service Technician
Service Technician
Description
Deliver the desired customer service experience. The goal is to drive service
success that improves customer satisfaction, maximizes customer retention
and increases profitability. The service technician performs different types of
support at the customer’s location, such as troubleshooting, setup, and
installation of systems and equipment. Technicians must be able to work
face to face with customers on a regular basis, providing training and
product support. This is an excellent opportunity to travel.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
- Provide customer support during field visits and via remote support
- Manage all on-site installation, repair, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes and training materials
- Comprehend customer requirements and make appropriate
- Build positive relationships with customers
- Educate customers on preventive maintenance and safety regulations
- Support Service, Sales and/or Manufacturing teams while not traveling by
• 50% Travel including international locations.
SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to
perform the essential functions. Ability to work flexible shifts and to adapt to
changing work schedules
EDUCATION and/or EXPERIENCE
Technical degree or certification. Must have proven field service experience.
Ability to troubleshoot, test, repair and service technical equipment.
Familiarity with mobile tools and applications. Excellent verbal and written
communication skills and use resourcefulness and troubleshooting skills
coupled with focus and collaborative follow-through.
LANGUAGE AND MATHEMATICAL SKILLS
Effective ability to communicate orally or in written form effectively with comanagement, internal and external customers. Bi-lingual Spanish preferred
but not required.
REASONING ABILITY
Demonstrate the ability to anticipate and solve practical problems or resolve
issues.
CERTIFICATES, LICENSES, REGISTRATIONS
None required at this time.
PHYSICAL DEMANDS/ WORK ENVIRONMENT:
Able to travel domestically and internationally to different locations for
servicing of products. Regularly perform repetitive tasks. Specific vision
abilities required include close vision, distance vision, color vision, peripheral
vision, depth perception, and the ability to adjust focus. Requirements to
bend, kneel, reach, and stand for long periods of time. Ability to lift up to 50
lbs