Service Technician I

Location: Nutley, NJ (Kodex Inc / Creative Electron)

Department: Service
Reports to: Service Manager
Type: Full-time, approx. 50% travel (domestic and international)
Salary: $40,000 – $55,000 per year, commensurate with experience and skill set

About the role:

As a Service Technician I, you'll deliver a great customer service experience that drives satisfaction, retention, and profitability. You'll support customers at their sites by troubleshooting, setting up, and installing X-ray inspection systems and equipment, and you'll work face to face with customers on training and product support. This is an excellent opportunity to travel.

What you'll do:

Provide customer support during field visits and via remote support
Manage on-site installation, repair, maintenance, and test tasks
Diagnose errors or technical problems and determine the right solution
Produce timely, detailed service reports
Document processes and create training materials
Understand customer requirements and make appropriate recommendations
Build positive relationships with customers
Educate customers on preventive maintenance and safety regulations
When not traveling, support the Service, Sales, and Manufacturing teams at our Nutley, NJ office
Travel about 50% of the time, including international locations

What we're looking for:

Technical degree or certification
Proven field service experience
Ability to troubleshoot, test, repair, and service technical equipment
Familiarity with mobile tools and applications
Excellent verbal and written communication skills
Resourcefulness and strong follow-through, working both independently and with a team
Ability to anticipate and solve practical problems
Flexibility to work changing shifts and schedules
Bilingual in Spanish preferred, not required
Physical demands and work environment
Able to travel domestically and internationally to service products
Regularly perform repetitive tasks
Vision requirements include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus
Bend, kneel, reach, and stand for long periods
Lift up to 50 lbs
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation and benefits
Salary: $40,000 – $55,000 per year, paid biweekly. The final offer will be commensurate with the candidate's experience and skill set.

Benefits:

Medical, dental, and vision insurance, available after 60 days of employment
Sick time, volunteer time off, and discretionary paid time off, available after 60 days of employment and effective the first of the following month
401(k) retirement plan with a company match of up to 4% of salary; eligible to enroll on the first of the month after one year of employment

Commission: Eligible for a 1% commission on system referrals and a 3% commission on upgrades. Commission does not apply to repair parts and services.

*We are scheduling interviews from 11/16-11/19*