Walser Auto Campus: Jaguar/Land Rover of Wichita Service Manager

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For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we’ve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois.

We lead with innovation, technology, and a promise to deliver an exceptional experience every time.

• And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities.

At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

Compensation: On Target Earnings range from $80,000-$120,000/year 

What You’ll Do:

• Display, merchandise, and promote services, manufacturer programs, and KPI 
• Assist in ensuring that service department staff establishes and maintains good relationships with customers and to exceeds their expectations 
• Assist Service Manager in performing daily, weekly, and monthly tracking of department sales and gross profit, customer effective labor rate, customer flat rate hours per R.O., and technician productivity 
• Assist in Ensuring work RO’s get designated to the appropriate technician based on the technician’s capabilities (i.e., Lube Tech completes Lube work, Journeyman completes more complex diagnostic/repair work) 
• Ability to provide answers to customers’ technical questions regarding vehicle needs and resolve customer complaints to meet customer satisfaction  
• Ensure that the service drive, cashier lobby, and customer lounge areas are kept clean at all times 
• Assist in filling in for service employees in the event of illness, training, or vacation 
• Ensure that overall service department CSI is at or above nation and profitability goals are met 
• Train and manage staff in company policies and ensure adherence to all company policies 
• Motivate, counsel and monitor the performance of all department staff conducting disciplinary action or PIPs as needed and administer annual performance evaluations for staff with thoughtful feedback 
• Appraise staff productivity and efficiency for the purpose of recommending promotions or other changes in status 
• Ensure staff completes all required job duties in an accurate and timely manner 
• Complete employee terminations based on policy violations with HR approval 
• Manage all staff pay rates and hours worked, schedules, time off, and other administrative duties 
• Coordinate with the Recruiting Department to interview and hire department staff 
• Ensure that any employee relations issues or concerns are addressed and escalated to HR when necessary 
• Monitor and assist in the implementation of company initiatives and legal compliance measures and ensure the communication of company news on a regular basis  
• Ensure Walser service processes and scripts are followed by employees 
• Support the career and professional development of staff 
• Lead by example and be an advocate for staff 
• Ensure warranty repairs are carried out to the highest standards of quality possible to ensure customer satisfaction 
  • Responsible for checking, verifying, and processing vehicle warranty forms 
  • Record, check, and process all claim information in line with manufacturer conditions 
  • Process and reconcile claim settlement paperwork received from manufacturers and concessionaires 
  • Receive and reconcile payment summaries from concessionaires and record all under/overpayments, making enquiries and investigations as appropriate and recommending sums for write off 
  • Correct and resubmit rejected claims where it is felt that the claim is valid. Reporting on claims rejected for which a resubmission is not possible 
• Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

What You Bring:

• Must be at least 18 years of age 
• Strong written, verbal, and interpersonal communication skills.
• Exceptional customer service skills.
• Minimum one year service writing experience.
• High level of detail orientation and accuracy.
• Proven experience working within a team environment.
• Familiarity with using Microsoft Office and being able to utilize other computer programs as needed.
• ADP experience is highly desirable.
• Having a good understanding of automotive parts and cars is desirable.
• Prior supervisory or management experience is a plus.
• This position will require you to move around the deale