Window & Door Service Coordinator – Industry Experience Preferred

We are seeking an organized, detail-oriented Service Coordinator to join our team. In this role, you will be the central link between our customers, field technicians, and suppliers, ensuring that window and door service requests and warranty claims are handled efficiently from start to finish.

Key Responsibilities:

• Customer Support: Answer incoming service calls, evaluate customer issues, and handle warranty claims with empathy and clarity
• Scheduling & Dispatch: Manage the daily calendar, map efficient routes for field technicians, and dispatch teams to job sites
• Logistics & Inventory: Order replacement glass, parts, and hardware from manufacturers, track shipments, and update customers on arrival timelines.
• Administration: Maintain accurate digital work orders, update customer profiles, and follow up on completed jobs to ensure satisfaction.

Experience & Qualifications Needed

• Industry Experience: Minimum of 1–2 years of experience working in the building materials, construction, window/door manufacturing, or home services industry is highly preferred.
• Coordination Skills: At least 1 year of dedicated experience.
• Customer Service: Proven background in front-line customer service or account management, with strong conflict-resolution skills.
• Product Knowledge: Basic understanding of window and door terminology, warranty processes is a major plus.

- Computer skills: proficient in standard office software, quick to learn internal software.